Privacy Policy

Absolar values your privacy and recognises the need to process the personal information we hold about you (your data) in a fair and lawful manner.

This privacy policy sets out the terms relevant to Absolar’s processing of personal data obtained as a result of your use of the Absolar website.

The Absolar website means the Absolar’s digital information network with domain name or and which may be accessed by a User in several ways, including but not limited to the World Wide Web and through various devices which are used for the transmission or reception (either wholly or in part) of any data (including voice, e-mail, video, web content or any other types or formats of data).

Absolar is a “Data Controller”. This means that we are responsible for deciding how we hold and use your data. This privacy notice is being made available to you because, in order to operate the Absolar website and fulfil your requests, we may collect and store personal information that you submit to Absolar via this website. This notice informs you about how and why your personal data will be used and how long it will usually be retained by us. It provides you with certain information that must be provided under the General Data Protection Regulation (EU 2016/679) (GDPR 2016), the UK Data Protection Act 2018 (DPA 2018), the Privacy and Electronic Communications Regulation (PECR) and any other relevant data protection legislation that may apply (together ‘Data Protection Legislation’).

“Data” refers to the information that we hold about you from which either on its own or in combination with other information you can be identified. It may include names, contact details, address, online identifiers and expressions of opinion about you or indications as to our intentions about you. Categories of data held by Absolar about people who interact with the website are set out below. “Processing” means doing anything with your data, such as collecting, recording or holding the data, as well as disclosing, destroying or using the data in any way.

This notice may be amended from time to time. The current version is available here.


Data Protection Principles

We will comply with the Data Protection Legislation and its principles, which means that your data will be:

  • Used lawfully, fairly and in a transparent way;
  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;
  • Used in a way that is relevant to the purposes we have told you about and limited in usage only to those purposes;
  • Accurate and kept up to date;
  • Kept only as long as necessary for the purposes we have told you about;
  • Kept securely.
What information does Absolar collect?

We will collect and process the following categories of personal data about you:

  • Biographical data including first and last name, maiden name, and title
  • Contact data including address, postcode, email address and telephone numbers
  • Records of all contact we have with you
  • Technical data including internet protocol (IP) address, cookie identifiers, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website
  • Profile data including your interests, preferences, feedback and survey responses
  • Usage data including information about how you use our website, products and services
  • Marketing and communications data including your preferences in receiving marketing from us and your communication preferences
  • We also collect, use and share aggregate data such as statistical or demographic data. Aggregate data may be derived from your personal data but does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature
  • From time to time Absolar runs surveys about various aspects related to our services, including but not limited to website use experience, feedback about software, and so forth. These surveys are anonymous but in certain circumstances users who are also members of the Absolar community may be identifiable because of other information that we hold
  • Any other information that you provide to us to fulfil your request
How will your data be collected?

We collect information directly from you during our contact with you.

We collect data from publicly available sources to support service delivery.

Absolar may also use services from Google, Google AdWords and Facebook on this website to measure and analyse visitor information. For further information on these, please visit Google AnalyticsGoogle AdWords and Facebook.


We use cookies to support your service user-experience, and to assist us with providing a better service for other users. Allowing cookies to be used will enable your user preferences to be remembered by your device. Some cookies are necessary for the functioning of our website. Others are optional and we will not use them without your consent. When you first visit our webpages, you will be asked to agree to the use of cookies. If you do not agree, only essential cookies will be enabled.

You can read our cookie policy and change your cookie settings at any time using the Privacy Settings button on the footer of every webpage.

How we use your personal data

We will only use your personal data in accordance with the law. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform a contract that we are about to enter into or have entered into with you, for example, to deliver the services we have agreed to provide as part of your registration or service application;
  • To perform tasks carried out in the public interest as a provider of services;
  • Where it is necessary for our legitimate interests or those of a third party provided that your interests and rights do not override those interests, including provision of administrative and management services and promoting equality and diversity;
  • Where we need to comply with legal or regulatory obligations in areas such as health and safety and crime prevention;
  • To protect your vital interests, for example, where we may have reason to believe that you or another person may suffer harm.

We will only process your special category data with your consent or if it is necessary: for the establishment, exercise or defence of legal claims; when it is needed to protect your or another person’s vital interests and you are not capable of giving your consent, or for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message or where you have consented to us collecting your personal information through one of our online forms. Where you have provided your consent you have the right to withdraw it at any time by sending an email to

We may use and analyse the information we collect so that we can manage and improve our services.

Demographic and statistical information about user behaviour may be collected and used to analyse the popularity and effectiveness of the website. Any disclosure of this information will be in aggregate form and will not identify individual users.

When we use your data for statistical and research purposes, we will usually anonymise your data so that you cannot be identified. If that is not possible, we use your personal data on the basis that this is necessary: in the public interest; for scientific or historical research or statistical purposes, or for the purposes of Absolar’s legitimate business interests.

Processing for limited purposes

We will only process your data for the specific purpose or purposes that we tell you about, or if specifically permitted by the Data Protection Legislation, and will only process your data to the extent necessary for that specific purpose or purposes.

None of the personal data collected about you will be used as part of any automated decision-making about you.

What if you do not provide your personal data?

If you do not provide certain categories of personal data when requested, or if you do not allow us to process your personal data collected through other means for specified purposes, we may not be able to successfully fulfil your request or deliver services to you.

Who has access to your personal data?

Your information will be shared internally within Absolar for the purposes described in the section “How we use your personal data”.

We will never sell your data.

We only share data for purposes that are compatible with the original purpose of its collection.

Contracts will be put in place with all third-party data recipients to ensure that any personal data shared will be held in accordance with the requirements of the Data Protection Legislation. Third-party data recipients are required to take appropriate security measures to protect your personal data in line with our policies. We only permit third-party data recipients to process your personal data for specific purposes and in accordance with our instructions.

Exceptionally, we may disclose your data to a third party if required to do so: to protect or defend the Absolar’s rights, interests, or property, or those of third parties; act in urgent circumstances to protect the personal safety of Absolar constituents, or the public; or protect against legal liability.


It is important that the personal information that we hold about you is accurate and up to date. Please notify us at if your personal details change, or if data that we hold about you is inaccurate.

Holding and retaining your data

We will only retain your personal data for as long as necessary to fulfil the purposes we collect it for, including for the purposes of satisfying any legal, accounting, insurance or reporting requirements. Details of retention periods for different aspects of your personal data are available in our record management policy. After this period, we will securely destroy your personal data in accordance with our record retention schedule.

How will your data be secured?

We limit access to your personal data to those employees of Absolar and third parties who have a business need-to-know. They will only process your data on our instructions and they are subject to a duty of confidentiality.

International Transfers

If it is necessary to transfer your personal data out of the European Economic Area (EEA), for example for storage of data in the cloud, delivery of services or for research purposes, at least one of the following safeguards will be applied:

Please contact if you would like to receive further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Direct marketing

We may, from time to time, contact you by email, post, SMS, telephone and social media or paid-for advertising with your consent (as required). If at any stage you are concerned about the content of these communications e.g. unwanted marketing information, or wish to change how we communicate with you, please contact us at to unsubscribe. All electronic communication is offered in line with EU and UK electronic privacy rules.

Withdrawal of consent for direct marketing

You have the right to withdraw your consent for direct marketing at any time. To do so, please contact Once we have received notification that you have withdrawn your consent, we may not be able to fulfil some or all of your request and, subject to our record management policy and record retention schedule, we will dispose of your personal data securely.

Third party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Your rights

You have a number of rights. You can:

  • Access and obtain a copy of your data on request;
  • Require us to change incorrect or incomplete data;
  • Require us to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
  • Object to the processing of your data where we are relying on our legitimate interests as the lawful basis for processing;
  • Ask us to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the organisation’s legitimate grounds for processing data, and
  • Request the transfer of your personal data to another party.

If you would like to exercise these rights please use our online contact form or email: