This privacy policy applies between you, the User of this Website, and Absolar Solutions Limited, the owner and provider of this Website. Absolar Solutions Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.
This privacy policy should be read alongside, and in addition to, our Website Terms and Conditions, which can be found at: https://www.absolar.co.uk/terms.
Please read this privacy policy carefully.
In this privacy policy, the following definitions are used:
Data: collectively all information that you submit to Absolar Solutions Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies: a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws: any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
GDPR: the UK General Data Protection Regulation;
Absolar Solutions Limited, we or us: Absolar Solutions Limited, a company incorporated in England and Wales with registered number 12322471 whose registered office is at Epsilon House, Enterprise Road, Southampton, SO16 7NS;
UK and EU Cookie Law: the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;
User or you: any third party that accesses the Website and is not either (i) employed by Absolar Solutions Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Absolar Solutions Limited and accessing the Website in connection with the provision of such services; and
Website: the website that you are currently using, www.absolar.co.uk or www.solarwatcher.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
In this privacy policy, unless the context requires a different interpretation:
a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. "including" is understood to mean "including without limitation";
e. reference to any statutory provision includes any modification or amendment of it;
f. the headings and sub-headings do not form part of this privacy policy.
This privacy policy applies only to the actions of Absolar Solutions Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
For purposes of the applicable Data Protection Laws, Absolar Solutions Limited is the "data controller". This means that Absolar Solutions Limited determines the purposes for which, and the manner in which, your Data is processed.
We may collect the following Data, which includes personal Data, from you:
a. name;
b. contact Information such as email addresses and telephone numbers;
c. IP address (automatically collected);
d. web browser type and version (automatically collected);
e. operating system (automatically collected);
f. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
g. any address information or energy contract and usage information that you provide to us;
in each case, in accordance with this privacy policy.
We collect Data in the following ways:
a. data is given to us by you; and
b. data is collected automatically.
Absolar Solutions Limited will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. when you use our services;
in each case, in accordance with this privacy policy.
To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".
On our websites, we use Google Analytics and/or Google Universal Analytics, a web analytics service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as "Google").
Google Analytics uses cookies that provide for the analysis of your use of our websites. The information generated by these cookies about your use of our websites is generally transmitted to a Google server in the US, where it is also stored. On behalf of the operator of these websites, Google will use this information to evaluate your use of the websites, to put together reports on website activities, and to perform other services related to website use and internet use for the website operator. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on its behalf. IP addresses are anonymized so tracking is not possible. No level of data protection equivalent to the level of data protection in the EU exists in the US. However, Google is part of the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
In conjunction with the use of Google Analytics, we create pseudonymized usage profiles. Unless express consent is granted separately, these pseudonymized usage profiles are neither combined with personal data about the pseudonym holder nor with the IP address sent by your web browser.
You can prevent Google from collecting the data generated by the cookie and related to your use of the website and from processing it by downloading and installing the web browser plug-in available via the following link: tools.google.com/dlpage/gaoptout.
We also embed some maps from the Google Maps service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94034, USA ("Google").
If you access a page on our website that contains Google Maps, your web browser establishes a direct link to Google's servers. This allows Google to generally obtain all the information requested from your web browser by Google's webserver. In particular, this includes the IP address, the web browser used, and the operating system of your computer as well as other data typically stored in server log files.
We have no influence on Google's processing and use of the data. If you do not want Google to collect, process, or use data about you through our internet site, you can disable JavaScript in your browser settings. However, you cannot use the map display if you do so.
Google also processes your personal data in the US and is part of the EU-US Privacy Shield (see https://www.privacyshield.gov/EU-US-Framework). More information on the handling of user data can be found in Google's privacy policy: www.google.de/intl/en/policies/privacy/.
We use Google Maps to make it easier for you to locate physical assets. This constitutes a legitimate interest as defined in Article 6 (1f) GDPR, which is also the legal basis for our use of Google Maps.
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. internal record keeping;
b. improvement of our products / services;
in each case, in accordance with this privacy policy.
We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
We may share your Data with the following groups of people for the following reasons:
a. our employees, agents and/or professional advisors - to enable the fulfilment of our services to you and to obtain advice from professional advisers where applicable;
b. third party service providers who provide services to us which require the processing of personal data - to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly;
c. third party payment providers who process payments made over the Website - to enable third party payment providers to process user payments and refunds;
d. relevant authorities - to facilitate the detection of crime or the collection of taxes or duties;
e. the third party who referred you to the Website and/or its associated companies - for the purpose of analysing the use of the website and services where you have been referred to Absolar Solutions Limited’s by that third party and/or its associated companies.
in each case, in accordance with this privacy policy.
We will use technical and organisational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a user name that is unique to you.
b. we store your Data on secure servers.
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: [email protected].
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
You have the following rights in relation to your Data:
a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
e. Right to data portability - the right to request that we move, copy or transfer your Data.
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: [email protected].
If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Absolar Solutions Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Absolar Solutions Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
This Website may place and access certain Cookies on your computer. Absolar Solutions Limited uses Cookies to improve your experience of using the Website and to improve our range of services. Absolar Solutions Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Absolar Solutions Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
This Website may place the following Cookies:
Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookie.
You can find a list of Cookies that we use in the Cookies Schedule.
You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.
You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Absolar Solutions Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Absolar Solutions Limited by email at [email protected].
This privacy policy was created on 20 March 2023.
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
We use the following strictly necessary cookies:
Hs: Ensures visitor browsing security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor.
XSRF-TOKEN: Ensures visitor browsing security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor.
We use the following functionality cookies:
ssr-caching: This cookie is necessary for the cache function. A cache is used by the website to optimise the response time between the visitor and the website. The cache is usually stored on the visitors browers.
svSession: This cookie is necessary for the login function.
We use the following analytical/performance cookies:
bSession: Necessary for measuring and reporting of website performance
_ga: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gat: Used by google analytics to throttle request rate
_gid: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
fedops.logger.defaultOverrides: Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator.
fedops.logger.sessionId: Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator.